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Covid - 19 Response

The COVID-19 disease is a terrible human tragedy affecting so many around the world. As the risks of this disease become more present for our staff and our clients, we have been proactive in developing a plan to limit the risks of transmission within our environment. While business must go on, we are also committed to playing our part in protecting those most vulnerable in our community by acting cautiously and responsibly during this time.

Our Staff Protocol

For all appointments, our staff have been instructed on ways to limit any potential spread of the virus. These include refraining from handshaking or other physical contact and ensuring that if they are experiencing any cold or flu symptoms, no matter how mild, they reschedule.

Please also note that staff may have been instructed to go home at certain times so will not be present in the clinic as would usually be the case. We will do our best to notify you as soon as we know of any changes to your appointment. This is to ensure the total number of people in the clinic at any one time is managed.

While our approach may create some inconvenience during this time we ask that you respect these initiatives and support them wherever you can.

Further Initiatives

Obviously, the nature of our business requires our staff to come in contact with many members of the community in the course of performing their work. At this critical time we are incredibly conscious of those interactions and the impact these may have on the health and safety of our clients and our staff. As a consequence, we are implementing a number of initiatives in an attempt to limit the risk of contagion within our environment.

The initiatives we have implemented include:

  1. Any staff member who is feeling unwell in any way or has any cold or flu-like symptoms have been instructed to refrain from reporting for work;
  2. Any staff member developing any symptoms whilst at work is to immediately remove themselves from the business and notify management;
  3. Any staff member who believes a client/customer is exhibiting flu symptoms has been instructed to remain at a distance and report their concerns to management;
  4. We have implemented a stringent cleaning and disinfection protocol to ensure any work surfaces are thoroughly cleaned multiple times per day;
  5. Staff have been reminded of the importance of personal hygiene in particular handwashing;

While our approach may create some inconvenience during this time we ask that you respect these initiatives and support them wherever you can.

We are greatly appreciative of your ongoing support and look forward to continuing to serve you during this time of uncertainty. Please do not hesitate to contact us if you have any questions with regard to our operations over the coming weeks and months.

Our plan is continuously evolving and should anything change with respect to our operations we will update you accordingly via this page and social media.

Emergency Contact Details

We deeply appreciate your support and loyalty and wish you and your loved ones all the best during this difficult time.

Thank you,
Andrew, Shannon and all the team at Outlook Eye Center