Frequently Asked Questions

Q: How long will my eye examination take?

A: A full eye examination for adults and children will take around 30 minutes.  Follow up eye examinations and contact lens after care visits will take around 15 minutes.  Occasionally an exam may take longer if you have more complex vision problems or eye health issues.

Q: How often should I have my eyes examined?

A: We recommend a full eye examination every 2 years for adults.  Shannon may advise more regular examinations depending on the health of your eyes or your visual needs.  Children should be seen at 6 months of age, 3 to 4 years of age and generally every 2 years after that.  Obviously if you have any concern about your vision or eyes, you can be seen at any time.

Q: Will my eye examination be bulk billed to Medicare?

A: At Outlook Eye Centre we bulk bill children and pensioners.  Otherwise the consultation fee is payable at the time of the visit.  We are able to submit your claim to Medicare on the spot and you will receive a rebate benefit to your nominated bank account.  There will be a gap between the fee you pay us and the rebate you receive from Medicare depending on how long it has been since you last had your eyes tested.

Q: Will wearing glasses weaken my eyes?

A: Your eyes will not grow weaker as a result of using your glasses however your prescription may change over time.
Most of us don’t notice the tiny changes in our vision from day to day. The brain is very efficient at adapting to small changes over a length of time, so we don’t notice the effort it may take for us to see well.
When you put on your new glasses, suddenly squinting and struggling to see clearly are not needed, and your vision seems very clear and almost effortless. But when you take them off at the end of the day, the improvement in vision they give us makes us think our glasses have made our vision seem even worse without them than it was before.

Q: Do I need to have a referral for an eye examination?

A: No you don’t need a referral to see us at Outlook Eye Centre

Q:I think my vision is fine; do I still need to have an eye examination?

A: There are many vision and in fact life threatening diseases that don’t cause any symptoms until it is too late to treat them.  A regular eye examination will identify many of these conditions while they are still treatable and preserve your vision and perhaps your life for many years to come.

Q: What does my private health insurance cover?

A: Using our HICAPS terminal, we are able to directly claim benefits from your private health fund for your glasses and contact lenses, provided you have extras cover and bring in your private health fund card.  Your health fund pays the benefits directly to us and you will only need to pay the gap amount.Generally private health cover benefits are payable every calendar year although some funds do renew each financial year.

Q: Will I have drops put in my eyes?

A: Many tests can be performed without eye drops.  However, in some cases it may be necessary to use drops to dilate your pupils to more accurately assess the health of the back of your eyes.  These drops may leave your vision a little blurry and sensitive to light so it is recommended that you wear sunglasses and perhaps have someone with you who can drive you home.

Q: What is the best way to clean my glasses?

A: We recommend that using a special optical cleaning spray and cloth is the safest way to clean you glasses.  We do often use soft tissues to dry our lenses.  It is better not to use any chemicals on your glasses.  Please feel free to bring your glasses into us at any time to have them cleaned.

Q: Are you open on Saturdays?

A: Yes we are open two Saturdays each month by appointment only.

Q: How long will it take for my glasses to be ready?

A: In most cases, your glasses will be ready in a few working days.  Some specialty lenses do take a little bit longer however we will be able to advise you when to expect your new glasses when you order them.

Q: Will there be a warranty on my glasses?

A: We are proud to offer a two year manufacturer’s warranty on all our full priced glasses.  While we can’t cover for scratched lenses or accidental damage we will do our best to find a solution to any problem you may have.

Q: What types of payment do you accept?

A: We accept payment by Visa, Mastercard, Cash and Cheque.  We are sorry we don’t accept Diners Club or American Express.

Q: Can you put new lenses into my current frames?

A: Yes we can fit new prescription lenses into your own frames providing they are still in a good condition.  If you would like to do this it is easy and convenient because we don’t need to send your glasses away because all our lenses are fitting on-site so you won’t need to be without your glasses.   If you would like to do this, please bring your glasses in with you when you come in to see us.

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